Intelligent Customer Service Platform｜EHANGCOM

XX Life upgraded its next-generation intelligent customer service platform to meet financial IT innovation requirements. Ehangcom Vianet SBC servers and TG gateways were selected for comprehensive validation and deployment, ensuring stable, secure, and independently controllable communications.

XX Life Intelligent Customer Service Platform Project BackgroundXX Life upgraded its next-generation intelligent customer service platform to meet financial IT innovation requirements. Core voice equipment required comprehensive validation to ensure that the communications system remained stable, secure, and independently controllable. Ehangcom Vianet innovation-grade SBC servers and TG gateways were selected for compatibility testing and deployment. Project Requirements1. Verify the hardware quality, stability, and durability of the SBC servers and TG gateways for reliable long-term operation.2. Validate interface compatibility with existing network equipment and servers to ensure smooth data transmission.3. Evaluate call completion rate, latency, packet loss, and other performance indicators under concurrent calls across multiple workplaces.4. Test voice clarity, volume control, mute, call transfer, and other voice functions.5. Verify compatibility between the gateways and the Huawei platform.6. Confirm compatibility with the existing recording system. Solution· Deploy Ehangcom Vianet SBC servers in the Beijing data center and complete protocol adaptation and signaling interconnection with the existing Huawei equipment.· Deploy Ehangcom Vianet TG gateways with dedicated test IP addresses to simulate E1 access from workplaces in multiple regions.· Build a full-service test environment connecting the Huawei platform and recording system for closed-loop performance, functionality, and compatibility testing.· Optimize security configurations, data encryption, and log auditing according to financial IT innovation requirements. Network Topology Solution Value· Independently developed and controllable: the core hardware, system, and communications algorithms comply with financial IT innovation acceptance standards.· Strong compatibility and lower costs: native compatibility with Huawei platforms, existing recording systems, and n